We aim to provide high-quality marine services and ensure client satisfaction. This Refund & Returns Policy explains when and how you may be eligible for a refund or cancellation.
1. Service-Based Policy
As MARIBIZ MARINE SERVICES PVT LTD provides marine and logistics services, not physical goods, this policy refers to service cancellations and refunds, not returns of products.
2. Cancellation by Client
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If you wish to cancel a scheduled service, you must notify us in writing as soon as possible.
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Cancellations made at least 48 hours in advance may be eligible for a full or partial refund, depending on preparation or work already completed.
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Late cancellations (less than 48 hours’ notice) may not be eligible for a refund due to resource allocation and planning costs.
3. Cancellation by MARIBIZ
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If we are forced to cancel a service due to weather, port restrictions, or unforeseen operational issues, we will offer a rescheduling option or a full refund, depending on the client’s preference.
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We are not responsible for losses caused by third-party delays, acts of God, or circumstances beyond our control.
4. Refund Process
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Approved refunds will be processed within 7–14 business days via the original payment method.
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Clients will receive a confirmation email once the refund has been initiated.
5. No Refund Scenarios
Refunds will not be issued in the following cases:
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Client no-show or failure to provide necessary documents/information
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Cancellations after service has already commenced
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Delays caused by third parties (e.g., port authorities, customs)
